Return & Refund Policy

At Solyune, your satisfaction is important to us. We take pride in offering premium Korean skincare and want you to shop with confidence.

Please review our Return & Refund Policy before placing your order.

Return Window

We accept eligible returns within 30 days of delivery. All returns must meet the conditions outlined below and receive approval from our customer support team before being shipped back.

Domestic Returns (United States)

Unopened & Unused Products

Unopened and unused products may be returned within 30 days of delivery, provided they meet the following requirements:

• Products must be unused, unopened, and in their original packaging.

• A $9.99 return and restocking fee will be deducted from your refund.

• Original shipping fees are non-refundable.

• A prepaid return shipping label will be provided once your return request is approved.

Refunds will be processed after the returned products have been received and inspected.

Opened or Used Products

Due to the hygienic and personal nature of skincare products, opened or used items are generally not eligible for full refunds.

However, we understand that individual experiences with skincare may vary. Depending on the circumstances, our support team may offer one of the following resolutions:

• Partial Refund: A partial refund without requiring the product to be returned.

• Approved Return: A return for a refund, subject to a $9.99 return and restocking fee.

All resolutions are evaluated on a case-by-case basis and are subject to approval and are limited to one per customer.

Promotional & Discounted Purchases

Products purchased during promotional events, bundle offers, or special discounts are considered final sale once opened or used, except where otherwise required by law.

Unopened promotional products may qualify for a return within the standard 30-day window.

If a promotional product has been opened or is not returned, a partial refund may be offered at our discretion.

For bundle purchases, refunds may be adjusted to reflect the value of any products retained by the customer.

International Returns

We accept eligible international returns within 30 days of delivery, subject to the following conditions:

• Customers are responsible for all international return shipping costs.

• Prepaid return labels are not provided for international orders.

• A $9.99 return and restocking fee will be deducted from eligible refunds.

• Original shipping fees, customs duties, and import taxes are non-refundable by Solyune.

• Products must be unopened, unused, and in their original packaging.

All international returns must be approved before shipment.

If an international order is not returned, only a partial refund may be considered at our discretion.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery whenever possible.

To help us resolve your issue efficiently, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Once reviewed, we may offer a replacement, refund, or another appropriate resolution.

Your statutory rights regarding faulty, damaged, or incorrectly supplied products remain unaffected.

Return Authorization

All returns require prior approval from Solyune.

To initiate a return, please contact our customer support team with your order number and reason for the request.

Once approved, you will receive return instructions and, where applicable, a return shipping label.

Returns sent without prior authorization may be refused or delayed.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method, generally within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to process and reflect the refund.

Any applicable return fees or non-refundable shipping charges will be deducted from the final refund amount.

Non-Returnable Items & Situations

The following are generally not eligible for a full refund:

• Products that have been significantly used or consumed

• Opened skincare products that cannot be resold for hygiene reasons

• Products returned without original packaging

• Items purchased as final sale and clearly identified as such at checkout

• Dissatisfaction based solely on personal preferences, such as fragrance or texture

• Dissatisfaction with individual skincare results or expectations

• Orders placed incorrectly by the customer that have already been processed or shipped

Skincare results vary from person to person. Individual skin types, concerns, and consistency of use can influence results. We cannot guarantee that every customer will experience the same outcome.

Lost or Stolen Packages

Solyune is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your tracking information confirms delivery but you have not received your package, we recommend contacting the shipping carrier to initiate an investigation.

Our customer support team may assist with tracking inquiries; however, refunds or replacements are not guaranteed.

This provision does not limit any rights or remedies available under applicable law.

Chargebacks & Payment Disputes

We encourage customers to contact our support team before initiating a chargeback or payment dispute.

Our team is committed to reviewing concerns and working toward a fair resolution in accordance with this policy.

If a payment dispute is initiated, the resolution process may be handled through the customer's payment provider. We reserve the right to provide relevant order, shipping, and customer service records to the payment provider when responding to disputes.

Policy Agreement

By completing a purchase through Solyune, you acknowledge that you have had the opportunity to review our Return & Refund Policy.

Contact Us

If you have questions about a return, refund, or order issue, our customer support team is here to assist you.

Email: solyuneteam@gmail.com

Thank you for choosing Solyune. We appreciate your trust in our skincare products.