Shipping Policy

At Solyune, we're committed to making your shopping experience seamless from checkout to delivery. We work hard to ensure your skincare essentials arrive safely and as quickly as possible.

Please review our shipping information below.

Order Processing

All orders are processed and shipped within 2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Shipping & Delivery Times

We proudly offer worldwide shipping so you can enjoy Korean skincare wherever you are.

Most orders arrive within 10 business days after shipment, depending on your location.

Estimated Delivery Times

• United States: 8 business days

• Canada: 8 business days

• United Kingdom: 8 business days

• Australia: 8 business days

• Other International Locations: 10–12 business days

These delivery estimates do not include order processing time. Actual delivery times may vary depending on your location, local carriers, and customs procedures.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.

Please allow 24–48 hours for tracking information to become available or update in the carrier's system.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:

• Shipping carrier delays

• International customs inspections

• High shipping volumes during holidays or promotional periods

• Severe weather conditions

• Other unforeseen logistical disruptions

We appreciate your understanding and patience should any unexpected delays occur.

Incorrect Shipping Information

Please double-check your shipping details before completing your purchase.

Solyune is not responsible for delivery issues resulting from incorrect or incomplete shipping addresses provided at checkout.

If you notice an error in your shipping information, please contact our support team as soon as possible. We will do our best to assist you before your order is dispatched.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Solyune cannot guarantee recovery or replacement of packages that are subsequently lost or stolen.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, or your local delivery carrier.

Solyune is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

You may also contact our customer support team, and we will be happy to assist you in investigating the issue.

International Shipping & Customs

Solyune ships internationally to bring premium Korean skincare to customers around the world.

Please be aware that:

• International delivery times may vary by destination.

• Customs duties, import taxes, and additional fees may apply depending on your country's regulations.

• Customers are responsible for any applicable customs duties or import fees.

• Customs processing delays are outside of our control.

Contact Us

Your satisfaction is important to us. If you have any questions regarding shipping, tracking, or your order, our customer support team is here to help.

Email: solyuneteam@gmail.com

Thank you for choosing Solyune. We're excited to be part of your skincare journey.